Effective Date: 9JUL2026

Introduction

At Chroma Consulting ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our laboratory consulting, preventative maintenance, repair, quality management, and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

When you contact us or request services, we may collect:

• Name

• Company name

• Email address

• Telephone number

• Mailing address

• Job title

• Information you voluntarily provide regarding your laboratory or project

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referring websites

This information helps us improve our website and services.

How We Use Your Information

We use your information to:

• Respond to inquiries

• Schedule service appointments

• Prepare proposals and quotations

• Deliver consulting and maintenance services

• Improve customer support

• Improve our website

• Communicate regarding projects

• Send service updates or maintenance reminders

• Comply with legal obligations

We do not sell your personal information.

Laboratory Information

As part of our consulting and maintenance services, clients may share laboratory documentation, equipment inventories, quality management records, SOPs, or operational information.

We treat all client information as confidential and use it solely for providing contracted services.

Unless required by law or authorized by the client, we do not disclose confidential laboratory information to third parties.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Remember user preferences

You may disable cookies through your browser settings, although portions of the website may not function properly.

Sharing Information

We may share information only in limited circumstances:

• With service providers assisting our operations

• When required by law

• To protect our legal rights

• During a merger, acquisition, or sale of business assets

We never sell customer information to third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain information only as long as necessary to:

• Provide services

• Maintain business records

• Meet legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer needed, it is securely deleted or destroyed when practical.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Request a copy of your information

• Object to certain processing activities

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 13.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.